New Claim Notification Procedure

Details on how to claim will depend on the individual operator failure, type of booking and how the booking was made.

Bookings made directly with the failed company which do not include a flight
You will be contacted directly by email or letter by the governing body or appointed claims agent with details on how to make a claim.

Bookings which include a flight
Information on how to make a claim for a booking that included a flight will be shown on the CAA website: https://www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOL-holder-failures/ This page will provide details about the claim process and how to submit a claim.

Bookings made via a travel agent that is separate to the failed company
For bookings made via a travel agent or tour operator, you should contact the travel agent/operator directly to find out how to make a claim.